Personal FAQs 2019-09-10T13:50:45+00:00

Frequently Asked Questions

How can I find the titles I have bought or claimed for free? 2019-07-18T10:01:36+00:00

Click on the ‘My Library’ tab in the top nav of your subscription. These titles will be under ‘My Purchases’.

How do I report errors in an eBook or video (errata)? 2019-07-18T10:01:36+00:00

If you want to report errata, you click on the Help page, click on ‘Submit errata’ and follow the instructions there.

Where can I get the code that goes along with my eBook or video (e.g., Code files)? 2019-07-18T10:01:36+00:00

Log into your subscription and find the relevant title and go into content. You will be able to download the code by clicking on the ‘Code files’ icon at the top of any content page.

What rewards do I get for learning? 2021-11-16T15:39:03+00:00

Annual subscriptions can earn a new credit when they complete 40 sections of learning. Time is only logged when you click ‘Next Section’ while reading or watching a title, and these titles are in addition to the monthly credits Annual subscribers receive. You can access the details in the Rewards page.

Can I read eBooks or view videos offline? 2018-12-20T11:35:12+00:00

On the website, you can download eBooks and videos you own from My Purchases  as DRM-free files. Click on view details and click on the download link at the top of the page. From the app, you can download eBooks or videos even if you don’t own them – offline access to these downloads is only possible inside the app and on the device you downloaded them on.

What is included in a Packt subscription? 2019-07-18T10:01:37+00:00

You have access to 7000+ eBooks and videos that have been published by Packt, along with Learning Paths and Projects.

What devices does the app support? 2019-07-18T10:03:39+00:00

The app is available for iPhone and iPad, as well as Android phones and tablets.

What happens when I stop my subscription or free trial? 2023-09-27T16:34:43+00:00

If you cancel your subscription, you lose your unlimited access to Packt’s library and any credits earned as part of your subscription. You will still be able to access your account, and read or download any books you have previously purchased. Access will be removed at the end of your current term/trial.

Can I read eBooks or view videos offline? 2018-12-20T11:35:39+00:00

On the website, you can download eBooks and videos you own from My Purchases  as DRM-free files. Click on view details and click on the download link at the top of the page. From the app, you can download eBooks or videos even if you don’t own them – offline access to these downloads is only possible inside the app and on the device you downloaded them on.

What is a credit? 2018-12-20T11:36:41+00:00

A credit enables you to download and keep any eBook or video of your choice, DRM-free. This is not available in the app.

How do I use my credits? 2018-12-20T11:30:13+00:00

A credit allows you to claim any eBook or Video of your choice for free. To do this, sign in to your subscription and browse for the eBook or video you want. From the front page or within content, click on the ‘Use Credit’ button. This download is DRM-free.

Please note: if you have no credits, you will not see this option.

Who can use the app? 2019-02-15T14:45:12+00:00

The app is exclusively available to all subscribers, regardless of whether you are on the Monthly or Annual plans. If you have purchased a book from Packt, you can also access it through the app. You can use the app during your 10 day free trial. To start a free trial, click here.

Can I download eBooks and videos I have bought in the app? 2019-07-18T10:03:38+00:00

Unfortunately, you cannot download eBooks and videos from within the app. You can, however, download them to access them offline, whether or not you have bought them.

Can I buy an eBook or video in the app? 2019-07-18T10:03:38+00:00

Unfortunately, you cannot buy an eBook or video in the app.

Can I use my credits in the app? 2018-12-20T11:33:08+00:00

Unfortunately, you cannot use your credits in the app.

Can I change my subscription in the app? 2019-07-18T10:03:38+00:00

Unfortunately, it is not possible to change your subscription within the app. To make changes to your subscription, visit My Account.

Can I read eBooks or view videos offline in the app? 2019-07-18T10:03:39+00:00

From the app, you can download eBooks or videos even if you don’t own them – offline access to these downloads is only possible inside the app and on the device you downloaded them on.

If you have any other questions, email: [email protected].